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Wikipedia

Workplace communication is the process of exchanging information and ideas, both verbally and non-verbally between one person or group and another person or group within an organization. It includes e-mails, videoconferencing, text messages, notes, calls, etc. Effective communication is critical in getting the job done, as well as building a sense of trust and increasing productivity. Workers may have different cultures and backgrounds, and can be used to different norms. To strengthen employee cooperation and avoid missed deadlines or activity that could affect the company negatively, effective communication is crucial. Ineffective communication leads to communication gaps, which causes confusion, wastes time, and reduces productivity. Managers and lower-level employees must be able to interact clearly and effectively with each other through verbal communication and non-verbal communication to achieve specific business goals. Effective communication with clients also plays a vital role in the development of an organization and the success of any business. When communicating, nonverbal communication must also be taken into consideration. How a person delivers a message has a large impact.

Another important aspect in effective workplace communication is taking into consideration the different backgrounds of employees. “While diversity enriches the environment, it can also cause communication barriers.” Difficulties arise when a coworker’s cultural background leads him or her to think differently than another. It is for this reason that knowing about intercultural communication at work and learning how to treat others without offending them can bring several benefits to the company.

Different people absorb information in different ways. To make sure that the information conveyed is understood by all, the method used for communication must be simple, clear, and precise. When presenting vital information, using pictures can aid understanding. The presence of trust in an organization will also simplify the use of communication. Relationships must be established between coworkers to create a tension-free workplace. Messages should be sent and received with no alterations. To achieve healthy relationships in the workplace, behaviors such as bullying, taking credit for someone else’s work and free-riding should be avoided. These will create toxic relationships that will, in the long run, negatively impact an organization and its productivity. Preferring two-way communication is considered best for communicating. Adequate importance can be given to discussion, questions and clarifications.

The content of the information plays a major role in workplace communication. The level of detail must fit the recipient’s capacity for understanding. Too much detail may bore a person and too little detail won’t make them involved. Use of jargon is not considered good for effective workplace communication. Keeping information digestible by condensing text from large chunks of information to quick, memorable snippets will keep readers engaged. Quick posts or emails can keep communication brief and allow for more consistent engagement. Providing visuals or interactive elements can support those who are visual learners.

While formal workplace communication that is done too rarely or too often is not good for an organization, frequent informal workplace communication has its benefits. A perfect balance is required for the proper functioning of an organization. Information must be communicated as and when required rather than holding unnecessary meetings frequently. At the same time crucial information must not be withheld, instead it must be communicated early to engage employees in the objectives of the organization.

Getting the message across efficiently depends on the skills of the communicator such as presentation skills, group facilitation skills, negotiation and written communication skills. Successful communication also depends upon the capacity of the employees to understand the information. This may require providing employees with basic financial literacy such as financial statements, sales, profitability, etc.

When selecting a candidate, most employers seek those with strong speaking and writing skills. Problem solving and self-motivation are also important skills in the workplace. These allow rapidly-changing environments to become less of a challenge.

With the fast evolution of technology, companies have to stay up to date with tools that facilitate communication. Some of these include email, blogs, instant messaging, collaboration software and social media sites such as Twitter and Facebook. It is important to keep in mind that sending an email, a fax or a letter does not necessarily mean that communication has taken place. Only when a message has been sent, received and understood by the intended receiver, it can be said that communication has occurred.

Even though they facilitate communication, studies have shown that communication tools may distract employees from their duties. Ultimately the question is asked whether staying connected outweighs being productive. To reduce interruptions, methods such as employee training and changes in the environment can be implemented. Employees making themselves unavailable during specific times of the day or week can also help resolve this issue. This can increase concentration and as a result, productivity.

Work behavior is the behavior one uses in employment and is normally more formal than other types of human behavior. This varies from profession to profession, as some are far more casual than others. For example, a computer programmer would usually have far more leeway in their work behavior than a lawyer.

People are usually more careful than outside work in how they behave around their colleagues, as many actions intended to be in jest can be perceived as inappropriate or even harassment in the work environment. In some cases, men may take considerably more care so as not to be perceived as being sexually harassing than they would ordinarily.

Work behavior is one of the significant aspects of Human Behavior. It is an individual’s communication towards the rest of the members of the work place. It involves both verbal as well as non-verbal mode of communication. For example, trust is a non-verbal behavior which is often reflected by a verbal communication at a work place. It represents your attitude towards your team and colleagues. A positive and good work behavior of an individual leads to higher performance, productivity and great outputs by the team or an individual. From the organizational perspective it is the most important area where Human Resource managers should focus.

Counterproductive work behavior is also a type of work behavior. The majority of people do not know what counterproductive work behavior is. Counterproductive work behavior is the act that employees have against the organizations that do harm or violate the work production. Some examples of Counterproductive work behavior would include passive actions such as not working to meet date line or faking incompetence. Even people do not recognize this behavior, it seems normal to them. Some examples of counterproductive behavior are:

Intimate partner violence: Intimate partner violence occurs more often in the workplace. About 36% to 75% of employed women who experience Intimate partner violence have come out reporting that they have been harassed by a significant other while working. A variety of abusive behaviors is being demonstrated against victims to hinder their ability to come to work, get their work done, and stay in their current employment. The interference that the perpetrators employ are: Stocking them at their work site, harassing the victim, and interfering with the victim’s work; for example, sabotaging the victim, so they can not get to work.

Boredom: Jobs that require individuals to do the same task on a daily basis can lead to counterproductive behaviors. Boredom on the job could result in unfavorable work practices such as frequently missing work, lack of concentration, or withdrawal from the task that the person was hired to do, and thus, leading to a decrease in work efficiency.

When people or someone ignore their colleagues while at work.
When people work slowly and the work needs to be done fast.
When people refuse to help their colleagues.
When people refuse to accept a task.
When people show less interest in their work.
When people show destructive behavior against their colleagues.
When people do not appreciate their colleague’s success.

These are the examples of counterproductive behavior that people confront in their daily life.

A way to counteract this unproductive behavior is to address the principle that work behavior is a function of contingent consequences. By addressing what employees value most in their workplace, boredom on the job can be avoided. Competitive compensation, bonuses and merit-based rewards, retirement plans, supplemental training program and flexible work locations are the top five values that employees value most at their workplace. Recognizing positive and productive behavior at a workplace can be quite simple by using job analysis. This method gives others a better understanding and evaluation of a typical duty they are looking for (see also Industrial & Organizational Assessment).

Sexual harassment occurs when one individual (whether it’s a male or female) takes a sexual interest in the other person while at work and try to exploit them. The act of objectifying the target could lead to the feeling of insecurities, and pressures to leave the company. A researched showed that out of 134,200 people in a studied, 65% of men and 93% of women were harassed sexually in the place of work and that efficiency of work was affected due to job turnover and people calling out sick. The study also showed that sexual harassment could lead to people feeling depressed, result in a high level of anxiety, and mental and physical stress.